Search found 42 matches

by ArctionTero
Wed Sep 13, 2017 9:06 am
Forum: LightningChart Ultimate WinForms
Topic: Rectangle AnnotationStyle Seems Invisible with Hardware 9
Replies: 6
Views: 8473

Re: Rectangle AnnotationStyle Seems Invisible with Hardware

Hello plotter,

Is this still an issue or are satisfied with the workaround?
by ArctionTero
Tue Dec 08, 2015 2:20 pm
Forum: LightningChart Ultimate WPF
Topic: Zoom out action event?
Replies: 4
Views: 8301

Re: Zoom out action event?

Hi Chris, There is no method to clear zoom stack. We probably need to add one. For now you should keep track of zoomed events and call ViewXY.Zoom() method with stopX < startX for it to clear the stack. Sorry for inconvenience. I tried FitView() in ViewXY.BeforeZooming and ViewXY.Zoomed events and d...
by ArctionTero
Wed Jun 17, 2015 8:16 am
Forum: LightningChart Ultimate WPF
Topic: CustomTicks do not show
Replies: 2
Views: 4662

Re: CustomTicks do not show

This is a bug and will be fixed in the next release.
by ArctionTero
Mon Jun 15, 2015 10:39 am
Forum: LightningChart Ultimate WPF
Topic: Hang
Replies: 2
Views: 5292

Re: Hang

Hi,

Try to remove one item (series, annotation, etc.) at time to see if any of them is causing the hang.

Is the stack trace always the same after the hang?
by ArctionTero
Tue Jun 02, 2015 5:02 am
Forum: LightningChart Ultimate WPF
Topic: Resource leak
Replies: 3
Views: 5778

Re: Resource leak

Yes, there seems to be resource leak in chart. Thank you for informing us about it.

If possible, you could try to recycle charts instead of creating new ones until we have fixed the issue.

Sorry for inconvenience.
by ArctionTero
Wed May 27, 2015 7:39 am
Forum: LightningChart Ultimate WinForms
Topic: Surface Mesh Series Issue from Software Updating
Replies: 3
Views: 7090

Re: Surface Mesh Series Issue from Software Updating

Hi Michael, I tried you project and it seems odd enough. I see some dots, which seems to be at the peaks of data, when its rendered after e.g. rotate. When updating to new version, which usually might have changed interface, the deserializer does not know how to deserialize properties created with p...
by ArctionTero
Fri Oct 24, 2014 1:02 pm
Forum: LightningChart Bug Reports
Topic: NullRefExc when setting SeriesBase3D.XAxisBinding in XAML
Replies: 5
Views: 11682

Re: NullRefExc when setting SeriesBase3D.XAxisBinding in XAM

Current build don't crash on that.
We'll release new version at the beginning of next week, so hopefully this work also with you.
Sorry for inconvenience.
by ArctionTero
Fri Oct 24, 2014 11:48 am
Forum: LightningChart Bug Reports
Topic: NullRefExc when setting SeriesBase3D.XAxisBinding in XAML
Replies: 5
Views: 11682

Re: NullRefExc when setting SeriesBase3D.XAxisBinding in XAM

Hello Joost, Sorry for late answer. Could you provide an example as I can't reproduce this by setting either directly or at resourece: <Grid.Resources> ... <lcu:PointLineSeries3D x:Key="3dSeries1" ZAxisBinding="Primary"/> ... </Grid.Resources> ... <lcu:PointLineSeries3DObservableCollection> <lcu:Poi...
by ArctionTero
Mon Aug 25, 2014 10:30 am
Forum: LightningChart Bug Reports
Topic: Chart with bitmap as points crashes resizing chart control
Replies: 7
Views: 22064

Re: Chart with bitmap as points crashes resizing chart contr

Hi Antonio,

Thanks for the test project.

There seems not to be any workaround for this bug. It will be fixed in the next release though.

Sorry for inconvenience.
by ArctionTero
Wed Jul 30, 2014 11:58 am
Forum: LightningChart Ultimate WPF
Topic: SaveToStream in code behind without window
Replies: 17
Views: 37118

Re: SaveToStream in code behind without window

You could try set device type to software:

Code: Select all

chart.ChartRenderOptions.DeviceType = RendererDeviceType.SoftwareOnly;
It will slow down the chart a lot.
by ArctionTero
Wed Jul 30, 2014 11:48 am
Forum: LightningChart Ultimate WPF
Topic: SaveToStream in code behind without window
Replies: 17
Views: 37118

Re: SaveToStream in code behind without window

Hi Raphael,

Unfortunately DirectX usage is forbidder on windows service. See this.
by ArctionTero
Thu Jul 24, 2014 5:16 am
Forum: LightningChart Ultimate WinForms
Topic: ViewXY: Panning when fully zoomed out
Replies: 2
Views: 5013

Re: ViewXY: Panning when fully zoomed out

Latest (6.0.9) should contain cancel in BeforePanning as it hasn't been removed since introduced.

Are you absolutely sure you have referenced correct dll?
by ArctionTero
Wed Jul 23, 2014 5:55 am
Forum: LightningChart Bug Reports
Topic: BeforeZooming: Ranges not updated after cancel was called
Replies: 3
Views: 7206

Re: BeforeZooming: Ranges not updated after cancel was calle

Hi Frank,

Does this still occur with 6.0.9?
by ArctionTero
Wed Jul 23, 2014 5:52 am
Forum: LightningChart Bug Reports
Topic: Wrong Ranges after Zoom-Reset
Replies: 13
Views: 22563

Re: Wrong Ranges after Zoom-Reset

Hi Frank,

Glad to hear it works.

You can "hide" zoom-out rectangle by setting:

Code: Select all

chart.ViewXY.ZoomPanOptions.ZoomOutRectLine.Color = Color.Transparent;
by ArctionTero
Wed Jul 23, 2014 5:18 am
Forum: LightningChart Ultimate WPF
Topic: WPF Charts displays blank on Remote Desktop
Replies: 9
Views: 17393

Re: WPF Charts displays blank on Remote Desktop

Hi Madhur,

What is the OS of the remote computer and its GPU?

You could also try to set chart.RenderOptions.RemoteDesktopVendorId to the value seen in the "Vendor ID" field at GPU Info window in our demo.
by ArctionTero
Mon Jul 21, 2014 7:45 am
Forum: LightningChart Bug Reports
Topic: Wrong Ranges after Zoom-Reset
Replies: 13
Views: 22563

Re: Wrong Ranges after Zoom-Reset

Hi Frank,

Sorry for late answer. We have made some fixes to zooming since 6.0.6.

Does this still occur with 6.0.9?
by ArctionTero
Mon Jul 21, 2014 6:24 am
Forum: LightningChart Ultimate WPF
Topic: Save Image not formatting correctly
Replies: 5
Views: 9827

Re: Save Image not formatting correctly

Hi Aaron, The BitmapAntialiasOptions fields have following descriptions, which should show in the code editor, if you hover over field: ActualPixelWeight: - Put actualPixelWeigth to higher value to make the actual pixel effect more (not much blurred). Use 1 to get high blur effect. ResolutionDivider...
by ArctionTero
Thu Jul 10, 2014 9:41 am
Forum: LightningChart Ultimate WPF
Topic: RightToLeftZoomAction.RectangleZoomIn: values swapped
Replies: 1
Views: 4197

Re: RightToLeftZoomAction.RectangleZoomIn: values swapped

Hi Frank,

You are correct, the returned values are confusing. We'll change that in the next release, so that NewMin will be always lower than NewMax.
by ArctionTero
Wed Jul 09, 2014 6:07 am
Forum: LightningChart Bug Reports
Topic: BeforeZooming: Ranges not updated after cancel was called
Replies: 3
Views: 7206

Re: BeforeZooming: Ranges not updated after cancel was calle

Hi Frank,

Thanks for informing us about the issue, we'll hopefully get it fixed in the next release.

As a workaround you could try to zoom in manually to whole graph (ViewXY.Zoom(x,y,x2,y2)) area and not cancel.
by ArctionTero
Wed Jul 02, 2014 10:24 am
Forum: LightningChart Bug Reports
Topic: Wrong Ranges after Zoom-Reset
Replies: 13
Views: 22563

Re: Wrong Ranges after Zoom-Reset

Hi Frank,

Seems you round axis range somewhere, but that may not matter.
Do you have three charts and you update axis values only when max is set on model, not when min?
Could you tell us how you initialize ViewXY.AxisLayout?

Thanks.
by ArctionTero
Wed Jul 02, 2014 9:16 am
Forum: LightningChart Bug Reports
Topic: Wrong Ranges after Zoom-Reset
Replies: 13
Views: 22563

Re: Wrong Ranges after Zoom-Reset

Hi Frank, This is a tricky one to reproduce.. So questions follow: - which version of the chart you have (should have asked this first..)? - are there more than one y-axis? - and how you set up ViewXY.AxisLayout? I have following kind of log for RangeChanged and BeforeZooming, could you produce one?...
by ArctionTero
Wed Jul 02, 2014 6:19 am
Forum: LightningChart Bug Reports
Topic: Wrong Ranges after Zoom-Reset
Replies: 13
Views: 22563

Re: Wrong Ranges after Zoom-Reset

Hi Frank, I tried your code with minor changes in BeforeZooming handler method and guesses of CurrentXMin, CurrentXMax, ZoomXMin and ZoomXMax. The BeforeZooming event seems to have valid ranges. I have two charts in the WPF test application and their initialization is identical and both uses same ev...
by ArctionTero
Tue Jul 01, 2014 1:08 pm
Forum: LightningChart Bug Reports
Topic: Wrong Ranges after Zoom-Reset
Replies: 13
Views: 22563

Re: Wrong Ranges after Zoom-Reset

Hi,

We can't reproduce the issue, so could you provide more information how you exactly initialize ViewXY.ZoomPanOptions?

And what do you do in the BeforeZooming event?

Are you using WinForms or WPF chart?

Thank you.
by ArctionTero
Thu Jun 12, 2014 8:58 am
Forum: LightningChart Ultimate WPF
Topic: YAxis labels not visible if !AutoDivSpacing & !KeepDivCount
Replies: 1
Views: 4515

Re: YAxis labels not visible if !AutoDivSpacing & !KeepDivCo

This is a bug and will be fixed in the next release. As workaround, add following items under <lcu:AxisY..> object: <lcu:AxisY.MajorDivTickStyle> <lcu:AxisTickStyle Color="White"/> </lcu:AxisY.MajorDivTickStyle> <lcu:AxisY.MinorDivTickStyle> <lcu:AxisTickStyle Color="White"/> </lcu:AxisY.MinorDivTic...
by ArctionTero
Thu Jun 12, 2014 7:59 am
Forum: LightningChart Ultimate WinForms
Topic: Nullreference exception when accessing control
Replies: 3
Views: 4824

Re: Nullreference exception when accessing control

Looks like chart is trying to draw itself at that point, which should not be possible if BeginUpdate() is called at your derived class SuspendLayout() method. Are you sure that there is no EndUpdate() call at some point after (or at) the SuspendLayout() and before Margins setter? Sample application ...
by ArctionTero
Thu Jun 12, 2014 6:38 am
Forum: LightningChart Ultimate WinForms
Topic: Margins not respected graph container is a certain size
Replies: 2
Views: 4107

Re: Margins not respected graph container is a certain size

The size of container should have no effect on how the margins are used. ViewXY.AxisLayout.AutoAdjustMargins have strong influence. We made a MDI test where margin was adjusted at double click and on window Resize events based on its size. The margins were updated nicely. Can you provide us a minimu...
by ArctionTero
Thu May 29, 2014 4:39 am
Forum: LightningChart Bug Reports
Topic: chart disappears after lock/unlock windows 8
Replies: 4
Views: 8826

Re: chart disappears after lock/unlock windows 8

Hi Salto,

Thank you for more information.

We can now reproduce the problem and it will be fixed in the next release.

Sorry for inconvenience.
by ArctionTero
Tue May 27, 2014 8:13 am
Forum: LightningChart Bug Reports
Topic: chart disappears after lock/unlock windows 8
Replies: 4
Views: 8826

Re: chart disappears after lock/unlock windows 8

Hi Raphael,

Lock/unlock should work, we can't reproduce this.
Could you tell us which GPU you use?
You can find the GPU on a GPU information window in our demo applications.
by ArctionTero
Tue May 27, 2014 6:06 am
Forum: LightningChart Ultimate WPF
Topic: YAxisTitleAutoPlacement smaller values
Replies: 2
Views: 6268

Re: YAxisTitleAutoPlacement smaller values

Hi, This is a bug and will be fixed in the next release. Unfortunately there does not seem to be a good workaround. You could set axis.LabelsVisible to false in axis.RangeChanged event and start a timer on which restore the axis.LabelsVisible. This causes ugly flickering though. Sorry for inconvenie...
by ArctionTero
Fri May 23, 2014 7:37 am
Forum: LightningChart Bug Reports
Topic: Sub-Objects NULL in 6.0.2
Replies: 2
Views: 4698

Re: Sub-Objects NULL in 6.0.2

Hi Frank, This is most likely a bug and will be fixed in the next release. If you are using chart constructor with RenderingSettings, try another with your license code: String strLicenseKey = "<your license key>"; RenderingSettings rs = new RenderingSettings(); LightningChartUltimate.LightningChart...
by ArctionTero
Wed May 21, 2014 12:14 pm
Forum: LightningChart Bug Reports
Topic: SeriesEventMarkers and move by mouse, XValue not updated
Replies: 1
Views: 5742

Re: SeriesEventMarkers and move by mouse, XValue not updated

Hello,

Sorry for late answer.

This is a bug in V6 and will be fixed in the next release, which hopefully will be released quite soon.
by ArctionTero
Mon May 12, 2014 10:52 am
Forum: Updating LightningChart from v.5 to v.6
Topic: Dependency property of the array
Replies: 1
Views: 7884

Re: Dependency property of the array

Hi Minoru, Yes, the Points array is now a dependency property (dp). So if you use same array and update only the values, then the data behind the dp array does not change, because the dp value does not change. You could also clear the Points by m_pls.ClearValue(PointLineSeries.PointsProperty); but u...
by ArctionTero
Thu May 08, 2014 9:54 am
Forum: LightningChart Ultimate WPF
Topic: Strange behaviour on Panned and BeforePanning events
Replies: 1
Views: 3749

Re: Strange behaviour on Panned and BeforePanning events

Hi Antonio,

This is a bug and will be fixed in the next release.

Sorry for inconvenience and thanks for bringing it up.
by ArctionTero
Wed May 07, 2014 1:10 pm
Forum: LightningChart Ultimate WinForms
Topic: Title, Axis, LegendBox - saving locations?
Replies: 1
Views: 3820

Re: Title, Axis, LegendBox - saving locations?

Hi Greg, You can restore LegendBoxXY and ChartTitle location by using kind of code that follows. Idea is to update Offset values according to rendered coordinates. For WinForms, control is drawn first time on some unapplicable location, for which there is the flag to skip the first render. //At char...
by ArctionTero
Wed May 07, 2014 11:07 am
Forum: LightningChart Ultimate WPF
Topic: An error occurs setting zoomfactor
Replies: 2
Views: 4458

Re: An error occurs setting zoomfactor

Hi Antonio,

This is a bug in the chart and there is no workaround.
Fix will be included in the next release, which hopefully is released quite soon.
Sorry for inconvenience.
by ArctionTero
Thu Apr 17, 2014 9:48 am
Forum: LightningChart Ultimate WPF
Topic: Wierd drawing issue
Replies: 6
Views: 12931

Re: Wierd drawing issue

Sorry to hear the fix didn't work. We found something alike with our demo and got it fixed. For replication, it would be help, if you could provide a bit more information: - Details, how you initialize BarSeries and BarViewOptions? - You mentioned Band in the initial post. Was it typo or have you ad...
by ArctionTero
Wed Mar 26, 2014 6:58 am
Forum: LightningChart Ultimate WinForms
Topic: Error Report D3DERR_DEVICELOST: Device lost (-2005530520)
Replies: 3
Views: 7809

Re: Error Report

Hi Felix,

I tried you code with some of our demos, but didn't get any errors. Could you tell us more about the case:
- all series you are using
- any real-time updates
- are you using extra threads
- which map, if any
- does that appear always or randomly
by ArctionTero
Fri Feb 14, 2014 1:50 pm
Forum: LightningChart Ultimate WPF
Topic: Events Processing
Replies: 1
Views: 4641

Re: Events Processing

For 1: You should remove RangeChanged events at the event handler, if you need to reset the range. Remember to add same handler back at the end of the method. For 2: Thanks for the suggestion. We have considered this also and put the method to version 6. In the meantime, the same trick as for 1 prob...
by ArctionTero
Thu Jan 16, 2014 6:51 am
Forum: LightningChart Bug Reports
Topic: IntensityGrid2D legend values format
Replies: 5
Views: 9754

Re: IntensityGrid2D legend values format

Hi Shawn,

Your code seems to be ok. The error is in our component and will be fixed in the next release.

Sorry for inconvenience. Hope you can manage with the issue until the bug is fixed.
by ArctionTero
Wed Jan 15, 2014 10:03 am
Forum: LightningChart Bug Reports
Topic: IntensityGrid2D legend values format
Replies: 5
Views: 9754

Re: IntensityGrid2D legend values format

Hi Shawn,

I couldn't reproduce the formatting flaw for Finnish or English (United States) in the "Regions and Language" Format settings with latest version of LC (5.3.9).

Could you try the same formatting code in e.g. x-axis labels?
by ArctionTero
Wed Jan 08, 2014 9:28 am
Forum: LightningChart Bug Reports
Topic: System.IndexOutOfRangeException in SeriesXY.HighLowSeriesBas
Replies: 5
Views: 10041

Re: System.IndexOutOfRangeException in SeriesXY.HighLowSerie

Hi Steffen,

I tried the code, but it requires Framework.IBMT.US assembly, which we don't have, to deserialize the data.
Could you provide us the assembly or code to read the serialized data?
by ArctionTero
Tue Jan 07, 2014 6:20 am
Forum: LightningChart Ultimate WPF
Topic: Create WPFFont from System.Windows.Media.FontFamily?
Replies: 1
Views: 5081

Re: Create WPFFont from System.Windows.Media.FontFamily?

There is no such constructor for now. You could try following kind of code to get FontFamily from System.Windows.Media.FontFamily: System.Windows.Media.FontFamily ff = new System.Windows.Media.FontFamily("Times New Roman"); List<String> listFamilyNames = new List<string>(ff.FamilyNames.Values); WPFF...