Problem with DirectX 10 video card

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johngute
Posts: 2
Joined: Wed Mar 22, 2017 1:05 pm

Problem with DirectX 10 video card

Post by johngute » Wed Mar 22, 2017 2:25 pm

We have a problem with one customer who has a video card that only support DirectX 10
You can see the problem in the attachment, all of the text in plot area looks scrambled.
The problem goes away if we use this option: chart.RenderOptions.DeviceType = RendererDeviceType.AutoPreferD9;
But would expect LightningChart to handle this fallback automatically.

some details:
We are using version 7.0.2 DLLs.
OS Windows 7 x64
When I check this property: RenderDeviceFeatureLevel it reports DX_10_0
Attachments
scrambled text.JPG
scrambled text.JPG (38.29 KiB) Viewed 5217 times

User avatar
ArctionPasi
Posts: 1366
Joined: Tue Mar 26, 2013 10:57 pm
Location: Finland

Re: Problem with DirectX 10 video card

Post by ArctionPasi » Wed Mar 22, 2017 7:30 pm

Hello,

This should resolve the problem:
viewtopic.php?f=16&t=941&p=3428&hilit=mixed#p3428
LightningChart Support Team, PT

johngute
Posts: 2
Joined: Wed Mar 22, 2017 1:05 pm

Re: Problem with DirectX 10 video card

Post by johngute » Thu Mar 23, 2017 5:11 pm

Great, installing this update fixed the issue.