Does LightningChart connect to the internet?

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snOOfy
Posts: 14
Joined: Mon Aug 29, 2016 5:45 pm

Does LightningChart connect to the internet?

Post by snOOfy » Wed Jul 12, 2017 7:40 am

Hi, our customer has reported an obscure bug where the application crashes immediately when it is started without the computer being connected to a network. The error signature contains a reference to LightningChart, therefore we suspect a problem with LightningChart trying to connect somewhere:

Problemereignisname: CLR20r3
Problemsignatur 01: [...].exe
Problemsignatur 02: 1.0.0.0
Problemsignatur 03: 58dd2aff
Problemsignatur 04: Arction.Wpf.Charting.LightningChartUltimate
Problemsignatur 05: 2016.8.25.4001
Problemsignatur 06: 57be8ae7
Problemsignatur 07: b97
Problemsignatur 08: 41
Problemsignatur 09: System.NullReferenceException
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 82a6
Zusatzinformation 2: 82a6debf5ccbaaa906a87605e7d0cab5
Zusatzinformation 3: a2b9
Zusatzinformation 4: a2b9c5f3ca769d667e805f55b93c8bc1

No other part of the application uses a network connection. It is essential that the application can run without being connected to the internet. Do you have any idea what might be going on there?

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ArctionPasi
Posts: 1366
Joined: Tue Mar 26, 2013 10:57 pm
Location: Finland

Re: Does LightningChart connect to the internet?

Post by ArctionPasi » Wed Jul 12, 2017 11:24 am

Hello,

when activating a developer license to a machine, it takes internet connection to our server. If using a floating license, it takes connection to our server. In the runtime, the deployed app doesn't take internet connection.

It also opens internet connection when using tile data for Maps.

Otherwise, it doesn't take internet connection.
LightningChart Support Team, PT