LightningChart Support Forums

Hello,

on one particular computer, our customers lightning chart is not showing. The reason is a exception inside lightning chart. I would like to provide windows events and pc-configuration, but evtx and xml file extensions are not accepted. Can I send it somewhere else?

Thank you

Hello,

You can try sending them via e-mail to our technical support at [email protected].

If they are still not coming through we can think of some kind of dropbox solution, but try the e-mail first.

Best regards,
Lasse

Hello,

I've sent log files on friday to [email protected], were those received?

Thank you

Hello,

Yes, we received them. I believe my colleague Kestutis took a look at them and sent you an answer to the e-mail you used to send the files.

Best regards,
Lasse