License Key Error
Posted: Thu Apr 14, 2016 5:10 pm
Dear Arction Support:
A few of our customers have reported the following error message that shows when running on machines that have strict firewall settings:
LightningChartUltimate License Key Error:
Unable to parse license data.
Check LicenseKey property.
I am not certain that the firewall settings are the issue, but that is the only common thread I am aware of where this error message displays. This is a very small percentage of our users, and we have not been able to reproduce the issue in-house, even when trying to lock down our own firewall settings. Do you have any ideas for further investigating how to resolve this issue?
Thanks,
Shawn
A few of our customers have reported the following error message that shows when running on machines that have strict firewall settings:
LightningChartUltimate License Key Error:
Unable to parse license data.
Check LicenseKey property.
I am not certain that the firewall settings are the issue, but that is the only common thread I am aware of where this error message displays. This is a very small percentage of our users, and we have not been able to reproduce the issue in-house, even when trying to lock down our own firewall settings. Do you have any ideas for further investigating how to resolve this issue?
Thanks,
Shawn