Who we are?
Arction is highly committed to protecting your privacy; therefore, our policy is to respect and protect your privacy to the extent that you share information with us. Any and all information collected is safeguarded according to the applicable legislation concerning personal data and is updated to comply with the European Union’s General Data Protection Regulation (GDPR) from May 25, 2018.
This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it and how we keep it secure. The policy might get updated from time to time, please make sure that you agree with all the changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected]
How do we collect your information?
In the course of providing content, products, and services to our visitors and customers, we collect or receive information about you in different ways. Some of the data will be provided from you directly, and some gathered by collecting information based on your experiences with our website as well as interactions and usage of products and services. Arction collects and processes personal data about you only where we have a legal basis for doing so under applicable EU laws, even if you are located outside the EEA.
Why do we collect your information?
We collect information in order to be able to understand, analyze and improve the user experience on our website as well as process improvement of provided services. In some cases, we may possibly ask you to provide certain information in order to ensure our services and offerings are performing optimally and to protect our, and your legal rights and interests.
Moreover, if you have chosen an option of the recurring payment in your customer account or during the purchase, some of the optional information provided by you is utilized with the purpose of executing the process of the recurring payment.
What information does Arction gather?
The following information is applicable for visitors of Arction website (https://arction-com.hel7.wp-cloud.dev) and Arction Customer Portal.
If you are a visitor to the Website or when you register at Customer Portal you will be asked to provide some personal data, which may include information that can be used to identify and/or contact you.
Some of the examples of personal data we collect:
- Email address
- IP Address
Additionally, we gather information about what products you have downloaded and tried, and what licenses have been activated as well as information about when the purchase has been made from our online store.
What does Arction gather your information for?
Any of the information we collect from you may be used in any or all the following ways:
- Processing the submitted orders of purchase
- Give you access to the correct products and support, based on the licenses you have purchased or activated
- Notify you if there are changes to our services
- To provide you use of and access to our website and Customer Portal services
- To operate, improve, design and develop our web site
- To give you access to your account information, provide you with customer service or customer support and to contact you
- To send emails using the email address you provide to send you information, respond to support inquiries, and/or other requests or questions
- To comply with the law, enforce our website policies, prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities and to protect ours or other’s rights, property, or safety
- To enable our trusted third parties who assist us in operating our Website, conducting our business, or servicing you, to perform their obligations, as long as those parties agree to keep this information confidential
In addition, we will not provide, give or sell any Arction Client Information to other parties for marketing, advertising, or other uses.
When you purchase products through our online store.
Below is the information about the data that we collect from you when you purchase one of our products on our online store. Processing and collecting your personal data are based on the fulfillment of legal obligations in reference to Article 6-1 (c) of the GDPR or contractual obligations in reference to Article 6-1 (b) of the GDPR.
This information is required in order to process your payment, deliver products or services, and to comply with applicable tax/revenue laws. We will use your email to send you a receipt after purchase and might contact you regarding your purchase or otherwise ask for information necessary to fulfill our contract with you.
Optional information such as your name, billing address, email, company name you provide during the purchase process is stored in our CRM “TeamGate” and is not shared with any third parties. This information is stored with a purpose of reaching you when your Support or Maintenance release is close to its expiration date or when a new version of our product is released as well as other information that we believe could make use for you based on your previous interactions with us.
The information regarding the transaction is kept for however long necessary to comply with the applicable tax/revenue laws.
Important to note: When one of our products is purchased through our customer portal, Arction does not hold any card information of the purchasers. It is collected by our third-party payment processors, which specialize in the secure processing of any card transactions. (Look at third-party product providers section below).
Third Party Product Providers we work with
We may use third-party service providers to help us operate our business or administer activities on our behalf as well as support fundamental business activities.
All the orders that are processed through our secure online store pages are handled by a third-party payment processor “Stripe” (by Stripe, Inc.) that specializes in safe processing of card transactions as well as its secure storage. We do not store, nor have access to any credit card information of our customers.
All of our third-party providers are GDPR compliant.
- Stripe – payment processor
- TeamGate – customer relationship management (CRM) and sales automation solution
- MailChimp – marketing automation platform
- Google analytics – a website analytics tool
- Google Ads – online advertising platform
- Hotjar – online analytics tool
You can choose whether to receive information from us or not. If you prefer not to receive any marketing communication directly from us, you can easily choose your preferences on the form where we gather your information. No marketing communication will be held without your direct consent. Your preferences can be changed at any moment by following the unsubscribe instructions at the bottom of any email from us or by contacting us directly at [email protected]
Updating your information
You can access the details we hold about you on the My Account page on our website and can update your profile information. You can request changes to the information that we keep on you by sending a request to [email protected] We will respond to your request upon verification of your identity within a reasonable period, and to the maximum extent practical.
Cookies are also used to store current session/login information on our website.
We use website analytics services called Google Analytics and Google Ads to record usage and performance data or our website. We aggregate anonymized data based on e.g. the date of the site visit, the frequency, what pages have been visited, the number of visitors and patterns of behavioral flow. This helps us to see what people do on our website and how we can provide a better overall experience. We have ensured that the data we collect through Google Analytics is anonymized in such a manner that it can not be used to identify a person.
In order to prevent spam and abuse of our systems, we utilize MTCaptcha solution. This solution distinguishes whether an input is made by a natural person or abusive by automated processing.
Disclosing information to outside parties
We do not sell, trade, or otherwise transfer Arction Client Information to outside parties. Arction Client Information may be transferred to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, we may also release Arction Client Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety.
Do Not Track Signals
We may track users over time and across third party websites and we do not respond to Do Not Track (DNT) signals. We do not use this information to provide targeted advertising. Third parties can collect information about your online activities over time and across different websites when you use the Website.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our Website, products, and services are all directed to people who are at least 13 years old or older.
Certain features of the Website may enable you to submit communications, questions, or other information to us (collectively, “Chat Service”, “Email Form”). Chat Service becomes private information and is submitted at your discretion. When you submit information to us you consent to our collection, use, and disclosure of such information in any manner.
Your rights as a data subject
We are obliged by law to provide you with the information we hold about you and correct it by your verified request. Your consent to provide us with your personal data can be withdrawn at any point of time, and request that your data be erased.
You may not ask to delete financial transaction data we are required to retain for legal, accounting and tax purposes.
If you would like to submit a request regarding personal data by email, please contact [email protected]
This policy was last modified on August 5th, 2019